Returns & Exchanges
We want you to be completely satisfied with your HexClad cookware, which is why we offer a 30-day risk-free trial on all purchases. If you are not happy with your performance, you can return your items for a full refund within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and postcode to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Pack Your Cookware
Securely pack the items in their original packaging or a sturdy box to ensure they are protected during transit back to our warehouse.
Receive Your Refund
After our team inspects the returned goods, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing